Copy to your browser and read pages 12-14.

http://books.google.com/books?id=CKwsAAAAMAAJ&dq=karl%20ware&pg=PA13#v=onepage&q=karl%20ware&f=false

Reference Data:

Hearing Three on Information Technology, by United States Congress, House, Committee on Veterans' Affairs and Subcommittee on Oversite and Investigation, 2001